Carworld Vehicle Purchase Terms and Conditions

Parties

Carworld is a trading name of Carworld CAMBS Limited. We are registered in England and Wales. Registered office address: Carworld Car Supermarket, Ivatt Way, Westwood, Peterborough, PE3 7PN. Vat No: 857893653.

You, are the customer, who places an order on the Site.

General

These Terms and Conditions apply to all vehicle purchases made from Carworld.

By signing the order form, the Customer agrees to these Terms and Conditions.

Vehicle Condition and Warranty 

You acknowledge that you have inspected and test driven the vehicle prior to purchase.

Carworld provides a standard warranty on major mechanical and electrical components as specified in the warranty policy; Additional Warranty will be discussed at point of sale.

The warranty does not cover any cosmetic defects, general wear and tear, or issues arising from misuse or neglect.

Exclusions from Warranty Coverage

The following items are not covered under the warranty policy:

  • Cosmetic imperfections such as scratches, dents, paintwork damage, and upholstery wear.
  • Electronic components, including but not limited to Bluetooth connectivity, infotainment systems, interior and ambient lighting, sat-nav systems, and parking sensors.
  • Accessories and optional extras installed in the vehicle, such as aftermarket audio systems, alloy wheels, or styling kits.
  • Glass, trim, mouldings, and body panels.
  • Battery life, bulbs, and fuses unless they directly impact the mechanical function of the vehicle.
  • Any issues arising from accidental damage, misuse, or modifications carried out after the vehicle's purchase.
  • Timing belts and timing chains are not covered under warranty and will not be replaced by the Seller.
  • Diesel Particulate Filters (DPFs) are serviceable components that will naturally require periodic cleaning or regeneration; they are not covered under warranty.

Customer Responsibilities

You are responsible for conducting your own checks before completing the purchase.

It is your duty to maintain the vehicle in accordance with the manufacturer's guidelines.

Any issues found with non-covered items post-purchase will not be Carworld's responsibility.

You are responsible for checking the full-service history and MOT history of the vehicle prior to purchase.

Vehicle Order

Your purchase details are specified in your order, confirmed on site and will include: the make, model, price, delivery time and delivery location for the car you are purchasing.

Your order will specify your personal details as the recipient of the car.

A contract is formed between you and ourselves, consisting of your order and these terms and conditions when you complete an order on the site and we accept your order

If we accept your order, we will send you an email confirmation of your order.

In the event of any conflict, inconsistency, or ambiguity with your order and these terms, your order will take precedence.

Once the vehicle has been collected or delivered, returns or refunds will only be considered in line with applicable consumer laws and the Seller's return policy.

Any claims must be made in writing within the applicable period as specified in the warranty terms.

Electric Vehicles

Terms and Conditions for Electric Vehicle Range and Battery Performance

  1. No Guarantee of Range Accuracy
     The range of an electric vehicle (EV) may vary significantly based on various factors, including but not limited to driving conditions, terrain, speed, weather, battery age, vehicle load, and driving habits. Any estimated range figures provided by us, the manufacturer, or third-party sources are for informational purposes only and do not constitute a guarantee of actual performance.
  2. Battery Depletion and Performance Variability
     Battery performance in an EV is subject to natural degradation over time, meaning that the maximum achievable range may decrease as the vehicle ages. External factors such as temperature, charging frequency, and maintenance practices can also influence battery efficiency and lifespan. Customers acknowledge and accept that battery depletion is an expected characteristic of EV ownership.
  3. Customer Responsibility for Due Diligence
     It is the sole responsibility of the customer to conduct thorough research and consider all relevant factors before making a purchase decision. This includes reviewing manufacturer specifications, third-party reviews, and real-world user experiences to understand the potential range and battery performance of the chosen vehicle.
  4. No Liability for Range or Battery-Related Issues
     We do not accept liability for any differences between estimated and actual range, nor do we provide warranties or guarantees regarding specific mileage capabilities of an EV beyond those expressly covered under manufacturer warranties. Customers acknowledge that actual driving range may be lower than estimated and accept this as an inherent aspect of EV usage
  5. Final Agreement
     By purchasing an electric vehicle from us, the customer agrees to these terms and acknowledges that they have independently assessed the suitability of the vehicle for their needs. No claims shall be made against us regarding discrepancies in range estimates or battery performance, except as covered by applicable manufacturer warranties.

These terms and conditions are subject to change without prior notice.

Your Car

Carworld will deliver the car as specified in your order to the address and at the time given in your order.

Prior to delivery, the car will have undergone a multi-point mechanical inspection as part of our preparation of the car for sale. The car will also have an MOT.

Subject to paragraph 3.4 below, Carworld CAMBS Limited provides you with a 90-day warranty and roadside assistance coverage (12 months) for the car free of charge. You will automatically be opted in for this 90-day warranty at the time of purchase, your direct contractual relationship will be with our third-party warranty provider on these terms.

Carworld does not provide any manufacturer's guarantee for the car. If and to the extent that a manufacturer's guarantee and/or roadside assistance programme endures from a previous period of ownership of the car and you are entitled to receive the benefit of this, Carworld reserves the right to provide only the difference between the 90 day warranty / roadside assistance and that amount of coverage from which the car will continue to benefit from the point of delivery (as defined below).

The car may previously have been used as a lease or rental car or have had multiple users. It may also have been imported from another country. We will use reasonable endeavours to provide you with any additional information in our possession about the car at your request.

However, if you have any questions about the previous use of the car, or have specific requirements, you are advised to discuss these with us before placing your order.

The mileage on the car may vary by a minor amount to that stated on the site as a result of, for example, transport to our refurbishment facility and delivery to you.

References to "Leather" on the site may not be genuine or 100% leather but rather partial leather or an artificial substitute.

The images of the car on our site are for illustrative purposes only. Although we make every effort to display the car accurately, we do not guarantee that the images of the car on the site will exactly reflect the actual appearance of the car. We do not guarantee that the colour of the car exactly reflects the description. If you believe that the car you purchased differs from the way it is depicted on our site, you have the right to refuse to accept delivery of the car or return the car and seek a refund in accordance with these terms.

The vehicle description, specification and included optional extras are supplied to us by 3rd party suppliers CAPHPI. If you find the data is inaccurate you have the right to refuse to accept delivery of the car or return the car and seek a refund in accordance with these terms.

We do not give, or make any representation, warranty or undertaking that your car will not be subject to a manufacturer's recall notice at the point of sale or at any time in the future.

Payment and Charges

You can only pay by UK debit card or BACS payment.

We use a third-party provider to process payments for orders made on our site. The processing of your payment will be directly between you and the third-party provider and will be governed by such third-party's terms and conditions (or their equivalent or replacement from time to time). It is your responsibility to read these terms and ensure that you understand and agree to be bound by them.

We do not accept any of the following methods of payment:

Personal cheques, banker's drafts or building society cheques. If you need to complete part of your transaction on the telephone with Carworld.

Customer Support.

You will receive an email confirmation of your payment for the car.

Where applicable and noted on your order, the purchase price includes all delivery fees and, in the case of a car purchased using third-party financing, may include a deposit but does not include the Car's first registration fees (if applicable) will be charged in addition to the purchase price at the applicable rates.

You will be required to register and pay for vehicle tax at the point that you accept delivery of the car.

The purchase price includes VAT (where applicable) at the current rate chargeable in the United Kingdom on the date of purchase.

Finance Agreement

You may be eligible to pay for your car on finance through our third-party finance providers.

Carworld (CAMBS) Limited acts as a credit broker and an intermediary for general insurance products but not as a lender. Carworld (CAMBS) Limited is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 547472 Carworld (CAMBS) Limited is authorised and regulated by the Financial Conduct Authority for Insurance Distribution. (Firm Reference Number 05331740)

If you choose to apply for finance for your car you can do so on the site. Approval for your finance normally takes a few minutes but it may take longer. Please note that APRs provided on the site are representative only.

Once you complete your application, we will share your personal information (including financial information) with another broker, Evolution Funding Limited, specific terms for which are here.

If you enter into a third-party finance agreement through the site, you undertake to register as the owner of the car as soon as possible following delivery.

Evolution Funding Limited will introduce you to a financing party whose terms will be provided when you e-sign your finance documents.

If you are using third-party finance through the site, to ensure delivery of your car, you will need to e-sign your finance documents after you have paid your deposit but at least 48 hours prior to taking delivery of your car.

If you cancel your credit agreement but have already received your car from us and your cancellation rights no longer apply then you will be liable to pay your finance provider in full for the car and any additional products plus potential additional charges.

Delivery

Physical delivery of your car will take place on the date set out in your order.

Only you, as the person specified in your order, are eligible to take receipt of your car on delivery.

Your car will only be delivered your home address as specified in your order.

Our delivery team will require sufficient access to make your delivery.

Upon delivery of the car, you must provide your photographic UK driving licence and the original of a utility bill dated within the last 3 months to Carworld (CAMBS) Limited customer services by telephone (01733 331 221) at least 24 hours prior to the scheduled delivery time to rearrange your delivery at no additional cost.

If you need to rearrange a delivery less than 24 hours prior to the scheduled delivery time, you will incur a charge of £200.

Upon delivery, you will be asked to confirm to the Carworld (CAMBS) Limited delivery agent receipt of your car and that it conforms to your order. You will be asked to sign our car order and this will be confirmation that you have received and accepted the car. The car will be your responsibility from the time that you sign our pro-forma invoice (or provide such other confirmation as we may require from time to time).

Subject to any finance agreement that you may have in place, ownership of the car will pass to You once: (i) we have received full payment of the purchase price (and any other amounts due) in cleared funds; (ii) we have accepted Your part-exchange car as partial payment of the purchase price (if applicable); and (iii) you have accepted Delivery by signing our pro-forma invoice (in accordance with paragraph 6.9 above).

We will own the car until each of the conditions set out in paragraph 6.10 have been satisfied, at which point we will notify the DVLA of the change in ownership. You should contact the DVLA if you do not receive your V5 logbook within 7 days.

Carworld - Distance Sale Cancellation Terms

If you choose to cancel your purchase under the Distance Selling Regulations, we will issue a refund of the amount paid, minus any additional delivery charges (if you opted for delivery rather than collection). The refund will be subject to the following terms:

  • Usage Charges: If the vehicle has been used more than necessary, a charge will apply. Any mileage over 20 miles will be charged at £2 per mile, up to a maximum of 100 miles. We will also deduct costs for any damage, wear and tear, or anything that reduces the vehicle's value. You will also be charged a £399 admin fee to process the cancellation of your car.
  • Cancellation Limit: If the vehicle has been driven over 100 miles, the right to cancel and return the vehicle no longer applies.
  • Refund Timing: Refunds will only be processed once the vehicle has been returned to us, along with all original documentation and items supplied (e.g., V5 logbook, service history, spare keys, etc.).
  • Refund Method: Refunds will be made using the original payment method, unless an alternative has been agreed. If a vehicle was part-exchanged, we will either return it (if still available) or deduct the negative equity value from the refund.
  • Return Deadline: The vehicle must be returned within 14 days of your cancellation notice. You are fully responsible for arranging and covering the cost of the return, as well as ensuring it arrives back in good condition.
  • Responsibility Until Return: You remain fully responsible for the vehicle until we confirm its return. This includes road tax, insurance, and any fines, penalties, or charges incurred during that period.
  • Return Transport: If you need help arranging the vehicle's return, our team may be able to assist and provide a quote for transport.
  • Deductions for Value Loss: Any reduction in the car's value due to use, damage, or poor handling will be deducted from your refund

Car Returns

Once the vehicle has been collected or delivered, returns or refunds will only be considered in line with applicable consumer laws and the Seller's return policy.

Any claims must be made in writing within the applicable period as specified in the warranty terms.

If you exercise your right of refund under section 8 or 9, you may then purchase a different car on the site and will benefit from the 3-month warranty and roadside assistance cover.

You are not eligible for free collection of the car. You will incur a charge of £250 per car for any car collections or you can return the car to any of our branches for free.

If you return a car more than once in any 12-month period, we reserve the right to not accept any future order from you.

Our Liability

Nothing in these terms will restrict our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be restricted by law, nor will anything in these terms restrict your statutory right. For further information about your statutory tights, contact your local authority trading standards department or citizen's advice bureau.

We exclude all implied representations, warranties, conditions and terms (whether implied by statute, common law or otherwise) to the fullest extent permitted by law.

We will not have any liability to you however arising (whether in contract, tort (including but not limited to negligence), for misrepresentation or for breach of any duty (including strict liability or otherwise) for: (a) any loss of profits or revenue; (b) loss of business; (c) loss of goodwill; (d) loss of or damage to data; or (e) any special, indirect or consequential loss.

Other than as set out in paragraph 12.1 above, our maximum aggregate liability to you under or in connection with your order, these terms and this contract however arising (whether in contract, tort (including but not limited to negligence), misrepresentation or for any breach of any duty (including strict liability) or otherwise) will be limited to an amount equal to the retail price of the car and any additional products purchased as part of your order.

You will reimburse us for all costs, expenses, liabilities and losses that we incur as a result of: (i) your use of the site for any fraudulent or unlawful purposes; and (ii) any third-party claims arising out of or in connection with your use of the site or purchase a car from the site.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this contract that is caused by any event or circumstance which is beyond our reasonable control, including but not limited to fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, inclement weather, availability of the internet or software, acts and omissions of third parties, and road traffic problems (an "event outside our control").

If an event outside our control takes place that affects the performance of our obligations under this contract, including but not limited to Delivery: (a) we will contact you as soon as reasonably possible to notify you; (b) our obligations under this contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects delivery of the car, we will arrange a new delivery date with you after the event outside our control is over.

 

Personal Data

For details regarding how we collect, use, share and otherwise process personal information, see our Privacy Policy.

Complaints

If you have a complaint about Carworld, you can contact us as follows: by writing us a letter: Carworld Car Supermarket, Ivatt Way, Westwood, Peterborough, PE3 7PN by calling us on 01733 331221 or by emailing us [email protected], and we will aim to get back to you within 48 hours.

General Terms

If any of these terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms which will continue to be valid and enforceable to the fullest extent permitted by law.

We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these terms.

Your order, these terms and the contract constitute the entire agreement and understanding between you and us relating to the subject matter of the same and supersede any prior agreement or understanding between you and us relating to the subject matter of these terms. You acknowledge that you have not entered into these terms in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in these terms (other than in respect of any fraudulent misrepresentation).

These terms and the contract will be governed by English law. This means that any matter or dispute arising out of or in connection with these terms and the contract (including non-contractual disputes or claims) will be governed by English law. You may bring legal proceedings in the English courts. If you live in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.

Any customer going through a third-party finance will be subject to £249.00 admin fee.

All information, products or services displayed on www.carworld.co.uk is provided without any guarantees, conditions or warranties. Whilst every effort is made to ensure the accuracy of the information, some errors may occur. It is important that you do not rely solely on this information but confirm with Carworld or a sales representative. No liability lies with Car World for any damage or losses from any errors, miss selling or misrepresentation. Therefore, any interpretation you on such information are at your own risk.

In the unlikely event of Carworld accepting return of your vehicle, we will require it to be returned in the same condition as when it was collected or delivered.

Carworld reserve the right to charge an admin fee of £1095 for all vehicles returned from the day of collection or delivery. Carworld also reserves the right to charge £2 per mile above 100 miles from the collection or delivery mileage. Carworld will not assume liability for any loss or damage from purchase. Nor will Carworld be held liable for death or injury due to negligence or misrepresentation.

Carworld will not assume any responsibility or liability for any damage, belongings misplaced or removed from a vehicle that is on our premises.