Customer Care

The service department is open Monday to Friday 9am to 6pm and Saturday 9am to 1pm. If you have a problem outside of these hours, please send an email to [email protected] and a member of the team will look into it for you when the department reopens.

If you experience a fault with your vehicle within the first 30 days of purchase, please scan the QR code on the back of the AA booklet you received upon collecting your vehicle. Alternatively, you can email us at [email protected] so we can address your concerns.

If more than 30 days have passed since your purchase and you have now experienced a fault, please contact your warranty provider using the details provided at purchase. They will assist you with addressing your concerns

It is essential that you contact the warranty company for pre authorisation before any repair work is started on your vehicle.

All cars are sold with one working key.

A DPF is a filter that captures the soot produced by diesel engines to reduce emissions. After a certain amount of soot builds up in the DPF, it's burnt off to prevent the DPF from clogging up.

This process is called regeneration. Depending on your car, this will happen every couple of hundred miles and generally takes 10-15 minutes.

Many diesel engine problems start from a blocked DPF. The diesel particulate filter blocks when it's not given a chance to burn off the soot. Doing a large number of short journeys doesn't give the DPF a chance to regenerate.

A DPF warning light commonly looks like an exhaust or some fumes with lots of dots in the middle and may also cause the engine management light to appear.

If you get a warning light to show the filter is blocked you should drive for 20 or 30 minutes at speeds of over 40mph.

If you ignore a DPF warning light and continue to drive in a slow, stop/start pattern, soot will build up in the filter until your car goes into limp mode. This restricted performance mode is to prevent damage.

The purpose of Stop/Start technology is to reduce the amount of pollution caused by vehicles, specifically emissions released into the air when cars and vans are idling or stuck in slow-moving traffic.

Start-stop technology is automatic and works by detecting a lack of vehicle movement. When it detects the brake pedal is pressed and the car is out of gear, the engine control unit trigger the ignition to turn the engine off.

When you're ready to move again and release the brake, put your foot down onto the clutch and place gear, the system will send a message to the car to start again.

You can choose to turn the system off, usually through a dash button with an 'A' on it.

If your start-stop system is experiencing problems, take a look at some of our troubleshooting suggestions.

• The system is turned off
• The battery is low
• The air conditioning is on
• Seatbelts are unfastened
• The bonnet is not closed properly
• A parking aid is active
• The wheel is turned at an acute angle
• The car is on a steep hill

Before contacting us, please check whether this document you feel is missing is listed on the handover checklist that you signed for at collection. We pass on all documents we receive when you collect your vehicle.

Upon collection, all Satellite Navigation cards will be passed on to you or be in the vehicle. You will sign to say you have received this upon handover.

We pass on all items we receive when we acquire the vehicle which would include the owner's manual if it is present.

You will have been shown the locking wheel nut key upon collection of your car and signed the check sheet to confirm you have received it. Usually locking wheel nuts can be found in the glovebox or drivers storage compartment.

Floor mats are not guaranteed with our vehicles. They will only be provided if we received them when we acquired the vehicle.

In certain cases, a parcel shelf may not be included with the vehicle. Our vehicles are priced according to age, mileage and condition of the vehicle.