Aftersales Advisor

The role requires previous experience within the automotive industry, a mechanical knowledge of cars, and the ability to deal and resolve complaints on a daily basis.

We are currently recruiting for a Service Advisor to join our dealership in Peterborough.
As a Service Advisor you will play a vital role within the dealership being the point of contact between our technicians and customers.

Responsibilities:

• Arranging and booking in customers vehicles for servicing via telephone and email.
• Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.
• Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
• Create customer invoices and run through the work that has been carried out on their vehicle.
• Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

Skills and Experience:

• An ability to provide excellent customer service.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base.

Hours:

• Monday to Friday 9am - 6pm
• Saturday 9am - 1pm

Job Type: Full-time

Salary: Up to £40,000.00 per year

Benefits: Company pension Employee discount Free parking On-site parking Store discount

Apply Below

Apply today at [email protected] or visit our showroom from more information.